Privacy Policy
Last updated: May 1, 2026
1. Information We Collect
When you use Sway, we collect information you provide directly to us, such as: • Name, email address, and phone number when you create an account • Delivery address and order details when you place an order • Payment method preference (e.g., Cash on Delivery) • Communications you send us via contact forms or email • Google account information if you sign in with Google (name, email, profile picture)
2. How We Use Your Information
We use the information we collect to: • Process and fulfill your orders • Send order confirmations and delivery updates via SMS or email • Manage your account and referral rewards • Send promotional emails and offers (you can unsubscribe anytime) • Improve our products, services, and website • Prevent fraud and ensure security • Comply with legal obligations
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with: • Delivery riders and dark store staff to fulfill your orders • SMS/email service providers for order notifications • Analytics providers to understand website usage (anonymized data only) • Legal authorities if required by law All third-party partners are contractually required to protect your data.
4. Data Storage & Security
Your data is stored on secure servers hosted on Amazon Web Services (AWS) in the EU (Stockholm) region. We use industry-standard encryption and security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies and similar technologies to: • Keep you logged in to your account • Remember your cart items • Analyze website traffic and usage patterns • Improve your browsing experience You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
6. Google Sign-In
If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password. This information is used solely to create and manage your Sway account. You can disconnect Google sign-in at any time from your account settings.
7. SMS & Email Communications
By providing your phone number or email, you consent to receive order-related communications. For promotional messages, we will ask for your explicit consent. You can opt out of promotional communications at any time by clicking "unsubscribe" in any email or contacting us directly.
8. Your Rights
You have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your account and associated data • Opt out of marketing communications • Data portability (receive a copy of your data) To exercise any of these rights, contact us at privacy@sway.pk
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.
10. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for 7 years for legal and accounting purposes. You may request deletion of your account data at any time, subject to our legal obligations.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: Email: privacy@sway.pk Website: sway.pk/store/contact We will respond to your inquiry within 5 business days.